The Powerful Orchestration Engine for Seamless VoiceBot Creation.
Answering Machine Detection (AMD) is a technology used with dialers meant to screen out calls that go to voicemail inboxes. This is a complicated technology requiring real time audio signal processing and complex algorithms. IraCPA enables businesses to add this feature using our easy to use websocket based API. IraCPA can be deployed along with IraDialer to improve the overall efficiency of the outbound voice campaigns by making sure that only those calls that are answered by persons are routed to the call centre agent while dropping the calls that land on answering machines.
IraCPA has a proven success rate of 98 % and can complete the CPA process in less than two seconds to meet the telecom regulations in countries like USA ( TCPA compliance)
Use Cases
- Call progress analysis (AMD) for CPaaS service providers - Outbound processes
- API Dialer for Outbound Campaign Manager Applications
Load Testing Suite
An API based , Cloud optimised Call Progress Analysis Software
to improve connect rate and increase agent productivity
AMD Detection
Ability to detect Answering Machines helps to increase the calls handled by agents.
Language Independent
Can be used to analyse audio streams of any language.
Best Accuracy
For call duration of 1.75 seconds, 98% average accuracy is reported which is one of the best in comparison to its competitors.
API Integration
Supports integration with external applications through standard websocket APIs.
Detect Specific Frequency Tones
Detect fax, voicemail or any other specific frequency tones.
Deploy Anywhere
Can be deployed in public, private, or hybrid cloud environments.
Scalable Deployments
Minimal system requirements helps to handle large no. of simultaneous API requests.
Complete Redundant Architecture
Provides a complete geographical redundant architecture and can be scaled to quickly meet demand.
IraCPA
FAQs
What are the common use cases for using AMD?
The most common one is in improving the agent connectivity rate in contact centres and improving their efficiency. For outbound call campaigns, call centres can use AMD to detect if a call is answered by a human or an answering machine and only those calls that are answered by humans are transferred to agents thereby saving the agent’s time, resulting in significant cost savings.
How do we use your AMD / CPA module in our applications?
You can integrate your application with our IraCPA module using APIs and websockets integration methods to enable AMD.
Is IraCPA language dependent?
No. Speech-pattern-based detection works consistently across languages and countries.
However, if beep-tone detection is required, different frequencies may need to be configured per country.
How does IraCPA differ from its competitors?
IraCPA uses a proprietary stochastic algorithm and completes detection in under two seconds, meeting telecom regulations such as TCPA compliance in the USA.
What is IraCPA’s accuracy rate?
IraCPA has a proven accuracy rate of over 92% and is used by partners across industries including banking, contact centers, insurance, healthcare, and e-commerce.
It identifies whether a call is answered by a human or voicemail in under two seconds.