Automated End-to-End Testing for Conversational AI
BotProbe is a purpose-built testing platform designed exclusively for Conversational AI voicebots. It simulates real customer interactions by placing and receiving live calls, guiding conversations through defined scenarios, and validating whether voicebots behave as expected under real-world conditions.
As voicebots grow more complex – handling multiple intents, personas, and conversational paths manual testing becomes slow, inconsistent, and error-prone. BotProbe automates this entire process, enabling enterprises and system integrators to continuously test, validate, and scale voicebots with confidence. From functional accuracy to audio quality and network reliability, BotProbe ensures every release delivers a seamless customer experience.
Use Cases
- Conversational Accuracy & Persona Testing
- Performance, Load & Scalability Testing
- BotProbe - FAQs
Engineering-grade validation for AI voicebots by combining realistic call simulation, scenario orchestration, and deep telemetry
End-to-End Voicebot Testing
Test complete call journeys across conversation logic, audio quality, and network performance.
Functional, Regression & Stress Testing
Validate flows, prevent regressions, and test performance at scale.
Audio & Network Quality Metrics
Track MOS, jitter, packet loss, silence, and dead air to ensure high-quality voice interactions.
Scalable & Secure by Design
Auto-scales to thousands of concurrent calls with secure RTP and TLS support.
Advanced Reporting & Analytics
Access test, checkpoint, and call reports with recordings, transcripts, and latency insights.
Conversational Accuracy Validation
Verify voicebot responses against intents and checkpoints with clear pass or fail results.
Behavioural Analysis & Escalation Detection
Identify interruptions, silences, and agent handoffs with precise conversational context.
Multiple Customer Personas
Mimic customer behavior using TTS, recorded audio, or sequential playback to validate bot intelligence.
Realistic Call Simulation
Test inbound and outbound voicebot calls over PSTN or SIP for accuracy, quality, and reliability.