EPICODE IraCPA

Answering Machine Detection (AMD) is a technology used with dialers meant to screen out calls that go to voicemail inboxes. This is a complicated technology requiring real time audio signal processing and complex algorithms. IraCPA enables businesses to add this feature using our easy to use websocket based API. IraCPA can be deployed along with IraDialer to improve the overall efficiency of the outbound voice campaigns by making sure that only those calls that are answered by persons are routed to the call centre agent while dropping the calls that land on answering machines.

IraCPA has a proven success rate of 85 % and can complete the CPA process in less than two seconds to meet the telecom regulations in countries like USA ( TCPA compliance)

An API based , Cloud optimised Call Progress Analysis Software to improve connect rate and increase agent productivity

AMD DETECTION

Ability to detect Answering Machines helps to increase the calls handled by agents.

LANGUAGE INDEPENDENT

Can be used to analyse audio streams of any language.

BEST ACCURACY

For call duration of 1.75 seconds, 85% average accuracy is reported which is one of the best in comparison to its competitors.

API INTEGRATION

Supports integration with external applications through standard websocket APIs.

DETECT SPECIFIC FREQUENCY TONES

Detect fax, voicemail or any other specific frequency tones.

DEPLOY ANYWHERE

Can be deployed in public, private, or hybrid cloud environments.

SCALABLE DEPLOYMENTS

Minimal system requirements helps to handle large no. of simultaneous API requests.

COMPLETE REDUNDANT ARCHITECTURE

Provides a complete geographical redundant architecture and can be scaled to quickly meet demand.