Epicode IraDialer

IraDialer is a collection of easy to use HTTP APIs, enabling companies to add outbound dialling abilities to their applications. With the iraDialer APIs, one can make outbound calls, play audio to the call via file or TTS, Collect DTMF inputs from the customers, mute, hold, conference calls etc.

IraDialer can be deployed on leading Cloud data centre service providers like AWS, Azure, Google Cloud and can also be integrated with multi channel communication and customer care SaaS provider platforms like Twilio, Vonage, Nice Incontact and others.

Companies providing customer engagement business applications like CRMs, LMS, digital Marketing and emergency broadcast services can add voice based auto dialing and Survey campaign functionalities to their portfolio by integrating with IraDialer using its easy to use API library.

An API based Dialer software to empower CRM applications to add call channel to their customer engagement strategy

ENABLE OUTBOUND DIALING

Add the power of dialing to Cloud Contact Centers such as Amazon Connect.

EASY TO USE APIs

The APIs are available in standard http request/response which are easy to be used by applications.

BUILT-IN CPA MODULE

Supports call progress analysis and sends the result to pre-defined event urls.

SUPPORTS STANDARD TELEPHONY FUNCTIONS

Supports mute,unmute,earmuff,play apis to be used on a call as required.

ASYNCHRONOUS NOTIFICATIONS

If a webhook url is provided, the call events are sent in json format which can be used for making further business decisions.

DEPLOY ANYWHERE

Can be deployed in public, private, or hybrid cloud environments.

SCALABLE DEPLOYMENTS

Minimal system requirements helps to handle large no. of simultaneous API requests.

COMPLETE REDUNDANT ARCHITECTURE

Provides a complete geographical redundant architecture and can be scaled to quickly meet demand.

SEND/RECEIVE DTMF TONES

Supports sending/collecting specified dtmf digits from the caller.

MULTI-PARTY CONFERENCING

Add multiple participants to a single conference.

EPICODE IraDialer