IraPDA is an API based predictive dialer algorithm and is a part of Epicode’s CTE ( Computer Telephony Enablers) range of middleware products. IraPDA is designed as a backend module that can be used by Systems Integrators or Services providers in the Customer engagement solution space.
Epicode’s IraPDA algorithm is built using the Markov’s Stochastic model resulting in optimal performance. Visit Markov_model for more information on the math behind predictive dialers.
Typically, Systems integrators in the Customer engagement space put together multiple applications like CRM/LMS, Telephony platform with inbound and outbound calling capabilities, WebRTC /Softphone with Agent UI and CTI , Workforce Management and analytics Software to provide an end to end solution for their customers.
IraPDA can be used by Systems integrators to add Predictive dialer capabilities to their Outbound module.